Complaints Policy
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We are committed to providing a high-quality service. If you are unhappy with any aspect of our work, please contact us:
Email: info@progressinpractice.co.uk
Address: Progress in Practice, Suite 2 Stanley House, Urmston, M41 0TZWe will:
Acknowledge your complaint within 5 working days
Investigate and respond within 20 working days
Keep you informed throughout
You may request a copy of the Complaints Handling Procedure at any point by contacting us email (above). If you remain dissatisfied, you may request a review by a Practice Director.
Architects with Progress in Practice are registered with the Architect's Registration Board (ARB). The ARB regulates architects but does not resolve disputes.